【CLEARANCE】Ceramic Poker Chips | Old Logo&Colors

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.

How do I return?

Get in touch with our customer service representative by sending us your ticket in your account via support@slowplayglobal.com. Indicate which item(s) you would like to return and the reason for your return. We’ll get back to you within 48 hours.

Return Conditions

You have 15 days to decide if an item is right for you, if not, you can certainly come to us within 15 days of receipt.

However, please note the following exceptions to our return and exchange policy:

• discounted items are final and cannot be returned or exchanged
• returned items must be in their unused condition with the original packing.
• returned items must not be worn, damaged, washed or altered in any way.
• we do not accept returned items that were sent back by you directly without checking with us first.
• we do not accept packages returned using C.O.D. service.

Return shipping charges are non-refundable.

DOMESTIC ORDERS
Even though our goal is to bring SLOWPLAY to the whole world. Currently we only offer complimentary shipping for countries and regions we list on the page.

We strive to process and ship your order as quickly as possible so once an order is submitted, it cannot be changed. Learn more about our order return process and if you need additional assistance, please get in touch with our customer service department.

Please be aware that we are not able to decide which delivery service provider to handle a specific order. All the carriers will be assigned with orders based on shipping address. If you need additional assistance, please get in touch with our customer service department and confirm further details before you place an order.

Countries and Regions We Ship to:

1. For all orders within the 48 contiguous United States, as well as Alaska, Hawaii (except Puerto Rico). Here's the full list of states SLOWPLAY currently ships to:

Pennsylvania, Oregon, Oklahoma, Alabama, Arizona, California, Arkansas, Connecticut, Colorado, Florida, Delaware, Vermont, Georgia, Utah, Texas, Idaho, Tennessee, South Dakota, Indiana, South Carolina, Illinois, Rhode Island, Kansas, Washington, Iowa, Virginia, Louisiana, Kentucky, Maryland, Maine, Michigan, Massachusetts, Mississippi, Minnesota, Montana, Missouri, District of Columbia, Nevada, Nebraska, Wyoming, New Jersey, Wisconsin, New Hampshire, West Virginia, New York, New Mexico, North Dakota, North Carolina, Ohio, Alaska, Hawaii.

2.  For all orders within Europe, complimentary shipping is offered to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

3. For all orders within Japan, complimentary shipping is offered to most prefectures except Okinawa. Remot shipping fee may applied for orders shipping to Okinawa. Orders placed before 11 a.m. (GMT+8) will ship the same business day. Orders placed after 11 a.m. (GMT+8) will ship the next business day.

4. For all orders within the United Kingdom and Australia, complimentary shipping is offered.

We will process your orders based on the time sequence of all order placed. Once the items have left our warehouse, our free shipping service usually takes 5-7 days to deliver your order, given that it is not during holiday season or impacted by other unexpected incidents. However, we are unable to guarantee a delivery date. If you have any question about the shipping status of your order, please feel free to get in touch via support@slowplayglobal.com or you may also contact specific carrier once your tracking information is updated for more details.

Please also note that we cannot ship to PO Boxes or any FPO/APO addresses.