Questions?
We are happy to help!
Return and Exchange
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition. For more details, please visit https://www.slowplay.store/pages/return-policy.
Simply get in touch with our customer service representative by sending us your ticket in your account via support@slowplayglobal.com. Indicate which item(s) you would like to return and the reason for your return. We’ll get back to you within 48 hours.
Upon receipt of your return package, we will promptly issue a refund to your account in accordance to our return conditions. Please be aware that refunds can take up to 5 business days to appear in your bank account.
Shipping
To check on the status of an order, sign into your account on slowplay.store using the email address and password you used during checkout. Once you’re signed in, your order info and the shipping status are all there. You’re always welcome to reach out via support@slowplayglobal.com.
Orders are processed in the sequence they are received, typically within 48 hours. We prioritize processing and shipping your order promptly, so once an order is submitted, it cannot be altered. For more information, please refer to our order return process. If you require further assistance, don't hesitate to reach out to our customer service department: support@slowplayglobal.com.
Our complimentary shipping service usually takes 4-14 business days to deliver your goods.
However, we are unable to guarantee a delivery date. If you have any question about the shipping status of your order, please feel free to get in touch via support@slowplayglobal.com
SLOWPLAY ships to customers worldwide. We offer international shipping to most countries and regions. Shipping availability and delivery times may vary depending on your location. If you have any questions about shipping to a specific location, please don't hesitate to contact our customer support team.
Please note that we cannot ship to P.O. Boxes or any FPO/APO addresses.
Others
Shoot us an email at support@slowplayglobal.com and we’ll get back to you as soon as possible—and always within 48 hours!
Still have a question?
For customer service, please email support@slowplayglobal.com
For general inquiries , please email hi@slowplayglobal.com
