Shipping & Delivery Policy
Orders are processed in the sequence they are received, typically within 48 hours. We prioritize processing and shipping your order promptly, so once an order is submitted, it cannot be altered. For more information, please refer to our order return process. If you require further assistance, don't hesitate to reach out to our customer service department: support@slowplayglobal.com.
Please note that we won't be able to choose which delivery service provider will handle each order. Assignment of carriers is based on the shipping address. After leaving our warehouse, our standard shipping service typically delivers your order within 4-14 business days, barring holiday seasons or unforeseen circumstances. Due to factors beyond our control, we can't guarantee delivery times. For additional assistance or to confirm details before placing an order, please contact our customer service department: support@slowplayglobal.com.
We are unable to ship to PO Boxes or FPO/APO addresses.
Standard Shipping:
Free shipping is available for all orders over $79.99.
For orders $79.99 and under, a flat shipping rate of $5.00 applies.
Express Shipping:
Free shipping is offered on all orders over $99.99.
For orders $99.99 and under, a flat shipping rate of $10.00 applies.
Sales tax and other fees are not included in these minimums.
Countries and Regions We Ship to:
1- We ship to all orders within the 48 contiguous United States, (excluding Alaska, Hawaii, and Puerto Rico). The full list of states we currently ship to is as follows:
Pennsylvania, Oregon, Oklahoma, Alabama, Arizona, California, Arkansas, Connecticut, Colorado, Florida, Delaware, Vermont, Georgia, Utah, Texas, Idaho, Tennessee, South Dakota, Indiana, South Carolina, Illinois, Rhode Island, Kansas, Washington, Iowa, Virginia, Louisiana, Kentucky, Maryland, Maine, Michigan, Massachusetts, Mississippi, Minnesota, Montana, Missouri, District of Columbia, Nevada, Nebraska, Wyoming, New Jersey, Wisconsin, New Hampshire, West Virginia, New York, New Mexico, North Dakota, North Carolina, Ohio.
2- For all orders within Europe. The full list of countries we currently ship to includes: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
3- Delivery is available throughout the United Kingdom.
4- Delivery is available throughout Canada, (excluding Yukon, the Northwest Territories, and Nunavut).
5- For all orders within Japan, delivery is available everywhere except Okinawa and other remote islands.
6- Shipping services are not available to the following postcodes in Australia: 2898, 2899, 4875, 6798, and 6799. We recommend contacting us before placing an order.
For any questions or assistance with your order, please contact us at support@slowplayglobal.com.